Question 1

Is this real gold?

Accepted Answer

No. Teja Gold Elegance products are gold-plated imitation jewellery, not solid gold.

Question 2

How can I confirm a product?

Accepted Answer

Send the product name or code to us on WhatsApp. We will confirm current stock, size, finish, price and available specifications.

Question 3

How should I care for my jewellery?

Accepted Answer

Keep jewellery away from water, perfume and cosmetics. Wipe it gently after use and store each piece separately in a dry pouch or box.

Question 4

How do I place an order?

Accepted Answer

Add the pieces you like to your bag and choose Request on WhatsApp. Our team will personally confirm the order before payment.

Question 5

What are the delivery timelines?

Accepted Answer

Delivery availability, charges and estimated timeline depend on the destination and will be confirmed on WhatsApp before ordering.

Question 6

What payment methods are available?

Accepted Answer

The available payment method will be shared and confirmed with you on WhatsApp before you complete the order.

Question 7

Can I return or exchange a piece?

Accepted Answer

Return or exchange eligibility depends on the item and order condition. We will share the applicable terms before your order is confirmed.

Question 8

Where are you located?

Accepted Answer

Purna Tech Solutions Building, Bhavanipuram, Vijayawada, Andhra Pradesh. Call or WhatsApp +91 90143 85905 for assistance.

Frequently Asked Questions